Shipping & Returns
Free-Shipping Offers: During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address. If you choose another shipping option, additional charges may apply. No adjustments on previous purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.
Percent-Off Offers: Applicable to purchases made online only. Must enter promo code to receive discount. Excludes Gift Cards, Armarkat, Ball & String, Cat Modern, Catastrophic Creations, Hauspanther, Jackson Galaxy Kits, PetFusion, Sauder, Travel Cat / Your Cat Backpack.
Summary of Shipping Options*
We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. The chart below applies to most items on our website, some items ship from other locations. Please refer to the "Product Line" column to see the delivery options for specific products. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.
* - Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.
Please note, some items ship from other locations and have different delivery times.
We currently do not ship to Australia, Austria, Belgium, Bulgaria, Colombia, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK. This is due to the new GDPR rules.
NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
When you place an order we will calculate shipping costs for you based on the items in your cart, ship-to destination, and the shipping options available.
Contact: please call Toll Free: 833-886-CATS (2287) (M-F 10am-2pm PST) or email firstname.lastname@example.org.